As solicitors we are governed by a Code of Conduct. Full details of these professional rules are available from the Solicitors Regulation Authority

Crossland operates a complaints procedure. If you have any concerns you should raise them with Beverley Sunderland who will provide you with a copy of the procedure and ensure your complaint is dealt with promptly, fairly and effectively in accordance with that procedure. If you remain unsatisfied at the conclusion of our complaints process if you are a small business, a charity, trust, club or individual (as opposed to a company) you may refer the matter to the Legal Ombudsman whose website is www.legalombudsman.org.uk . The telephone number is 0845 601 0794.